Refund Policy

A paid placement is a digital promotion service that begins immediately when Waffo confirms payment.

When a refund may be available

We review requests involving a duplicate charge, a confirmed payment that was not correctly added to the leaderboard, a material mismatch between the service and its description, or a refund required by applicable law. A change in rank, lack of clicks or installs, or a change of mind after promotion begins is not by itself a service failure.

How to request review

Use Waffo’s consumer portal from your payment receipt or email support@topext.lol with the receipt or order identifier and a short explanation. Do not send card details. Waffo, as Merchant of Record, executes approved refunds.

Leaderboard adjustment

A successful full or partial refund reduces the extension’s paid total by the amount Waffo confirms and may change its rank. Only a verified refund.succeeded event changes the leaderboard; failed, pending, or duplicate events do not.

Fees

Any payment processing fee Waffo does not return is a platform cost and does not reduce the amount removed from the leaderboard for the customer’s confirmed refund.

Effective: August 21, 2026.